---
title: "Terms & Conditions | On-Tap Plumbing & Heating"
description: "Terms and conditions covering quotes, work, payment and guarantees from On-Tap Plumbing & Heating."
lang: en-GB
json-ld: |
  [
    {
      "@context": "https://schema.org",
      "@type": "Plumber",
      "@id": "https://ontapplumbing.net/#localbusiness",
      "name": "On-Tap Plumbing & Heating",
      "image": "https://ontapplumbing.net/favicon.png",
      "telephone": "+44 7815 022377",
      "email": "aidan@ontapplumbing.net",
      "url": "https://ontapplumbing.net/",
      "priceRange": "££",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "28 High Street",
        "addressLocality": "Westoning",
        "postalCode": "MK45 5JG",
        "addressCountry": "GB"
      },
      "areaServed": [
        "Bedfordshire",
        "Bedford",
        "Milton Keynes",
        "Luton",
        "Hitchin",
        "Flitwick",
        "Biggleswade",
        "Barton-le-Clay",
        "Stevenage"
      ],
      "openingHoursSpecification": [
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": [
            "Monday",
            "Tuesday",
            "Wednesday",
            "Thursday",
            "Friday",
            "Saturday",
            "Sunday"
          ],
          "opens": "08:00",
          "closes": "18:00"
        }
      ],
      "sameAs": [
        "https://www.facebook.com/share/1QRGHE8zNH/?mibextid=wwXIfr",
        "https://www.instagram.com/ontap_plumbingandheating",
        "https://www.yell.com/biz/on-tap-plumbing-and-heating-services-bedford-10831614/"
      ]
    },
    {
      "@context": "https://schema.org",
      "@type": "Organization",
      "@id": "https://ontapplumbing.net/#organization",
      "name": "On-Tap Plumbing & Heating",
      "url": "https://ontapplumbing.net/",
      "logo": "https://ontapplumbing.net/favicon.png",
      "email": "aidan@ontapplumbing.net",
      "telephone": "+44 7815 022377",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "28 High Street",
        "addressLocality": "Westoning",
        "postalCode": "MK45 5JG",
        "addressCountry": "GB"
      },
      "sameAs": [
        "https://www.facebook.com/share/1QRGHE8zNH/?mibextid=wwXIfr",
        "https://www.instagram.com/ontap_plumbingandheating",
        "https://www.yell.com/biz/on-tap-plumbing-and-heating-services-bedford-10831614/"
      ],
      "contactPoint": [
        {
          "@type": "ContactPoint",
          "telephone": "+44 7815 022377",
          "contactType": "customer service",
          "areaServed": "GB",
          "availableLanguage": [
            "English"
          ]
        }
      ]
    },
    {
      "@context": "https://schema.org",
      "@type": "WebSite",
      "@id": "https://ontapplumbing.net/#website",
      "url": "https://ontapplumbing.net/",
      "name": "On-Tap Plumbing & Heating",
      "publisher": {
        "@id": "https://ontapplumbing.net/#organization"
      },
      "inLanguage": "en-GB"
    },
    {
      "@context": "https://schema.org",
      "@type": "Plumber",
      "@id": "https://ontapplumbing.net/#localbusiness",
      "name": "On-Tap Plumbing & Heating",
      "image": "https://ontapplumbing.net/favicon.png",
      "telephone": "+44 7815 022377",
      "email": "aidan@ontapplumbing.net",
      "url": "https://ontapplumbing.net/",
      "priceRange": "££",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "28 High Street",
        "addressLocality": "Westoning",
        "postalCode": "MK45 5JG",
        "addressCountry": "GB"
      },
      "areaServed": [
        "Bedfordshire",
        "Bedford",
        "Milton Keynes",
        "Luton",
        "Hitchin",
        "Flitwick",
        "Biggleswade",
        "Barton-le-Clay",
        "Stevenage"
      ],
      "openingHoursSpecification": [
        {
          "@type": "OpeningHoursSpecification",
          "dayOfWeek": [
            "Monday",
            "Tuesday",
            "Wednesday",
            "Thursday",
            "Friday",
            "Saturday",
            "Sunday"
          ],
          "opens": "08:00",
          "closes": "18:00"
        }
      ],
      "sameAs": [
        "https://www.facebook.com/share/1QRGHE8zNH/?mibextid=wwXIfr",
        "https://www.instagram.com/ontap_plumbingandheating",
        "https://www.yell.com/biz/on-tap-plumbing-and-heating-services-bedford-10831614/"
      ]
    },
    {
      "@context": "https://schema.org",
      "@type": "Organization",
      "@id": "https://ontapplumbing.net/#organization",
      "name": "On-Tap Plumbing & Heating",
      "url": "https://ontapplumbing.net/",
      "logo": "https://ontapplumbing.net/favicon.png",
      "email": "aidan@ontapplumbing.net",
      "telephone": "+44 7815 022377",
      "address": {
        "@type": "PostalAddress",
        "streetAddress": "28 High Street",
        "addressLocality": "Westoning",
        "postalCode": "MK45 5JG",
        "addressCountry": "GB"
      },
      "sameAs": [
        "https://www.facebook.com/share/1QRGHE8zNH/?mibextid=wwXIfr",
        "https://www.instagram.com/ontap_plumbingandheating",
        "https://www.yell.com/biz/on-tap-plumbing-and-heating-services-bedford-10831614/"
      ],
      "contactPoint": [
        {
          "@type": "ContactPoint",
          "telephone": "+44 7815 022377",
          "contactType": "customer service",
          "areaServed": "GB",
          "availableLanguage": [
            "English"
          ]
        }
      ]
    },
    {
      "@context": "https://schema.org",
      "@type": "WebSite",
      "@id": "https://ontapplumbing.net/#website",
      "url": "https://ontapplumbing.net/",
      "name": "On-Tap Plumbing & Heating",
      "publisher": {
        "@id": "https://ontapplumbing.net/#organization"
      },
      "inLanguage": "en-GB"
    },
    {
      "@context": "https://schema.org",
      "@type": "BreadcrumbList",
      "itemListElement": [
        {
          "@type": "ListItem",
          "position": 1,
          "name": "Home",
          "item": "/"
        },
        {
          "@type": "ListItem",
          "position": 2,
          "name": "Terms & Conditions"
        }
      ]
    }
  ]
---

[07815 022377 ](tel:+447815022377) [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net) Westoning, MK45 5JG 

Mon – Sun · 8am – 6pm 

[![On-Tap Plumbing & Heating](/assets/logo-BKBods8A.jpg)](/)

[Home](/)

[Services](/services)

[All Services](/services)[Heating Engineer](/services/heating-engineer)[General Plumbing](/services/general-plumbing)[Domestic Gas Works](/services/domestic-gas-works)[Boiler Installations](/services/boiler-installations)[Boiler Servicing](/services/boiler-servicing)[Unvented Hot Water Systems](/services/unvented-hot-water-systems)[Central Heating](/services/central-heating-installation)[Bathroom Installation](/services/bathroom-installation)[Emergency Callouts](/services/emergency-callouts)[Smart Heating Upgrades](/services/smart-heating-upgrades)[Landlord Gas Safety Certificates](/services/landlord-gas-safety-certificates)

[Service Areas](/areas)

[All Areas](/areas)[Bedford](/areas/bedford)[Milton Keynes](/areas/milton-keynes)[Luton](/areas/luton)[Hitchin](/areas/hitchin)[Flitwick](/areas/flitwick)[Biggleswade](/areas/biggleswade)[Barton-le-Clay](/areas/barton-le-clay)[Stevenage](/areas/stevenage)

[Our Work](/our-work)[About](/about)[Reviews](/reviews)[Specials](/specials)[Contact](/contact)

[07815 022377](tel:+447815022377)[Request a Quote](/contact)

[Home](/) Terms & Conditions 

Legal

# Terms & Conditions

Last updated: 18 May 2026

## 1\. About these terms

These terms govern any work carried out by On-Tap Plumbing & Heating ("we", "us") for you ("the customer"). By instructing us to carry out work, you agree to these terms. If anything here is unclear, ask before the work starts.

## 2\. Quotes & estimates

All written quotes are valid for 30 days from the date issued and are based on the information available at the time of survey. If significant additional work is uncovered once the job starts (e.g. concealed pipework defects, asbestos, fundamental incompatibility), we'll stop work, explain clearly and provide a revised quote before continuing. You will never be charged more than the written quote without your prior written agreement.

## 3\. Bookings & cancellations

Confirmed appointments will be attended on the agreed date and time. If we are delayed (traffic, prior emergency) we will contact you as early as possible. If you need to cancel or reschedule, please give us at least 24 hours' notice where possible. No cancellation fee applies for standard appointments cancelled with reasonable notice.

## 4\. Payment terms

-   No deposit is required for standard installations under £5,000.
-   For larger projects (e.g. full bathroom refits), a staged payment schedule will be agreed in writing in advance.
-   Payment is due on completion of the work, by bank transfer, card or cash.
-   Invoices not settled within 14 days may incur interest at the applicable statutory rate.

## 5\. Guarantee

Every job we complete carries a 12-month On-Tap workmanship guarantee from the date of completion. If our workmanship causes a fault within that period, we will return and rectify it at no charge. The guarantee covers our labour; manufacturer warranties on parts (e.g. boilers) are issued by and remain the responsibility of the manufacturer.

The guarantee does not cover damage caused by misuse, third-party intervention, lack of statutory annual servicing, foreign objects in the system, or pre-existing system defects we identified and quoted to address but which you chose to defer.

## 6\. Annual servicing & manufacturer warranties

Most boiler manufacturer warranties require an annual gas safety service to remain valid. Failure to have your boiler serviced annually may void the manufacturer warranty — this is the manufacturer's policy, not ours. We offer annual service reminders to help you avoid this.

## 7\. Access & site conditions

You agree to provide safe and reasonable access to the property and to the work area. Where work involves removing personal items, fixtures or floor coverings, please notify us in advance. We are not responsible for damage to items that should have been moved or notified before work commenced.

## 8\. Limitation of liability

Our liability is limited to the value of the work invoiced, save where liability cannot be limited by law (including for death or personal injury caused by negligence, or fraud).

## 9\. Disputes

If you are unhappy with any aspect of our work, please tell us first — we resolve almost every concern by return. Where a complaint cannot be resolved directly, you may refer the matter to the Gas Safe Register or your local Citizens Advice. These terms are governed by the laws of England & Wales.

## 10\. Changes to these terms

We may update these terms from time to time. The version that applies to your job is the one in effect on the date your quote was accepted.

See also our [Privacy Policy](/privacy-policy).

![On-Tap Plumbing & Heating](/assets/logo-BKBods8A.jpg)

Gas Safe registered plumbing & heating engineers serving Bedfordshire, Milton Keynes and Hertfordshire. Built on word of mouth and 10+ years' industry experience.

[](https://www.facebook.com/share/1QRGHE8zNH/?mibextid=wwXIfr)[](https://www.instagram.com/ontap_plumbingandheating)[YELL](https://www.yell.com/biz/on-tap-plumbing-and-heating-services-bedford-10831614/)

### Services

-   [Boiler Installations](/services/boiler-installations)
-   [Boiler Servicing](/services/boiler-servicing)
-   [Central Heating](/services/central-heating-installation)
-   [Unvented Hot Water Systems](/services/unvented-hot-water-systems)
-   [Bathroom Installation](/services/bathroom-installation)
-   [Emergency Callouts](/services/emergency-callouts)
-   [Smart Heating Upgrades](/services/smart-heating-upgrades)
-   [Landlord Gas Safety Certificates](/services/landlord-gas-safety-certificates)

### Areas

-   [Bedford](/areas/bedford)
-   [Milton Keynes](/areas/milton-keynes)
-   [Luton](/areas/luton)
-   [Hitchin](/areas/hitchin)
-   [Flitwick](/areas/flitwick)
-   [Biggleswade](/areas/biggleswade)
-   [Barton-le-Clay](/areas/barton-le-clay)
-   [Stevenage](/areas/stevenage)
-   [All areas →](/areas)

### Contact

-   [07815 022377](tel:+447815022377)
-   [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net)
-   28 High Street, Westoning, MK45 5JG 
-   Mon – Sun · 8am – 6pm 

© 2026 On-Tap Plumbing & Heating. All rights reserved.

[Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-conditions)[Cookie Policy](/cookie-policy)

Gas Safe registered · Worcester Bosch Accredited · Vaillant Advance Installer

[Call Now](tel:+447815022377)[Request a Quote](/contact)

We use essential cookies to run this site and optional analytics cookies to see how it's used. [Cookie Policy](/cookie-policy)

AcceptReject