---
title: "Privacy Policy | On-Tap Plumbing & Heating"
description: "How On-Tap Plumbing & Heating collects, uses and protects your personal data. UK GDPR compliant."
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[07815 022377 ](tel:+447815022377) [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net) Westoning, MK45 5JG 

Mon – Sun · 8am – 6pm 

[![On-Tap Plumbing & Heating](/assets/logo-BKBods8A.jpg)](/)

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[Home](/) Privacy Policy 

Legal

# Privacy Policy

Last updated: 18 May 2026

## 1\. Who we are

On-Tap Plumbing & Heating ("we", "us", "our") is a sole trader operating from 28 High Street, Westoning, MK45 5JG, United Kingdom. We are the data controller for personal data you provide to us. You can contact us at [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net) or on 07815 022377.

## 2\. What data we collect

-   **Contact details** you give us when requesting a quote or booking a job: name, phone, email, postcode and service address.
-   **Job details** you provide: a description of the work, photos you choose to send us, and any access notes.
-   **Service records** we generate: quotes, invoices, gas-safety certificates (CP12s), warranty registrations and service history.
-   **Website analytics**: basic, aggregated usage data via cookies (see Section 7).

## 3\. How we use it

-   To quote, schedule and complete the work you've asked us to do.
-   To meet our legal obligations (e.g. retaining gas safety records, accounting records).
-   To support manufacturer aftercare (e.g. Worcester Bosch, Vaillant) where applicable.
-   To send annual service reminders or CP12 renewal reminders if you've asked us to.
-   To respond to enquiries and provide aftercare under our 12-month workmanship guarantee.

## 4\. Lawful basis

We rely on the following lawful bases under UK GDPR:

-   **Contract** — to quote and carry out the work you've requested.
-   **Legal obligation** — for gas-safety records, HMRC records and similar.
-   **Legitimate interest** — to administer our business and contact you about ongoing or past jobs.
-   **Consent** — for optional marketing reminders, which you can withdraw at any time.

## 5\. Who we share it with

We don't sell your data. We share only what's necessary with:

-   Boiler and parts manufacturers (where required for service or aftercare).
-   Gas Safe Register (for statutory notifications).
-   Our accountant (for bookkeeping and tax compliance).
-   Service providers we use to run the business (e.g. invoicing software, email).

## 6\. How long we keep it

We retain customer records and service histories for as long as needed to provide aftercare and to meet legal obligations — typically 6 years for accounting and gas-safety records, in line with HMRC and industry practice.

## 7\. Cookies

Our website uses a small number of cookies to remember your preferences and measure aggregate usage. We do not run third-party advertising trackers. You can disable cookies in your browser settings — the site will still work.

## 8\. Your rights

Under UK GDPR you have the right to:

-   Request a copy of the personal data we hold about you.
-   Ask us to correct or delete that data (subject to legal retention requirements).
-   Object to certain uses of your data.
-   Lodge a complaint with the Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk).

To exercise any of these rights, email [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net).

## 9\. Changes to this policy

We'll update this page if our practices change. The "last updated" date at the top reflects the most recent revision.

See also our [Terms & Conditions](/terms-conditions).

![On-Tap Plumbing & Heating](/assets/logo-BKBods8A.jpg)

Gas Safe registered plumbing & heating engineers serving Bedfordshire, Milton Keynes and Hertfordshire. Built on word of mouth and 10+ years' industry experience.

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### Services

-   [Boiler Installations](/services/boiler-installations)
-   [Boiler Servicing](/services/boiler-servicing)
-   [Central Heating](/services/central-heating-installation)
-   [Unvented Hot Water Systems](/services/unvented-hot-water-systems)
-   [Bathroom Installation](/services/bathroom-installation)
-   [Emergency Callouts](/services/emergency-callouts)
-   [Smart Heating Upgrades](/services/smart-heating-upgrades)
-   [Landlord Gas Safety Certificates](/services/landlord-gas-safety-certificates)

### Areas

-   [Bedford](/areas/bedford)
-   [Milton Keynes](/areas/milton-keynes)
-   [Luton](/areas/luton)
-   [Hitchin](/areas/hitchin)
-   [Flitwick](/areas/flitwick)
-   [Biggleswade](/areas/biggleswade)
-   [Barton-le-Clay](/areas/barton-le-clay)
-   [Stevenage](/areas/stevenage)
-   [All areas →](/areas)

### Contact

-   [07815 022377](tel:+447815022377)
-   [aidan@ontapplumbing.net](mailto:aidan@ontapplumbing.net)
-   28 High Street, Westoning, MK45 5JG 
-   Mon – Sun · 8am – 6pm 

© 2026 On-Tap Plumbing & Heating. All rights reserved.

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